SHOP POLICIES (OCT 2023)

Processing times can be found on the right hand side of the page next to the listing photos under the heading "Shipping and Return Policies". Please note: Processing time is the amount of time it takes BEFORE YOUR ITEM WILL BE AT THE POST OFFICE, THIS DOES NOT INCLUDE TRANSIT TIME ONCE AT THE USPS.

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By purchasing from my shop, you agree that you HAVE READ THE ENTIRE LISTING ALL THE WAY TO THROUGH and agree to THESE POLICIES. You also agree full acknowledgement of the possibility of delivery delays due to USPS overload/holiday season.

Etsy's guarantees arrival dates that is illegal, even the USPS does not guarantee delivery time frames, including OVERNIGHT & PRIORITY time frames during Oct thru Jan due to holiday overload.

Should an item be late due to USPS delays, SwirlinOrange11 will not be held liable for those delays. I reserve the right to cancel any order without explanation.

I DO NOT OFFER EXCHANGES, REFUNDS OR RETURNS.

In rare exceptions where you, the buyer and I the seller agree to a return/refund/exchange, a 25% STOCKING FEE WILL BE ASSESSED AGAINST any refund AND ORIGINAL SHIPPING WILL NOT BE REFUNDED unless there is a a case filed with the USPS, in which case, they will refund your purchase.

Should there be an issue of non-delivery, please contact me FIRST before etsy so that I can guide you through the refund and claim process. If you contact etsy without contacting me, or file a case, my hands are tied to make your situation right.

PLEASE CONTACT ME IMMEDIATELY to resolve any potential issue with your purchase. If you contact Etsy before contacting me, leave sub par feedback or file a case with etsy, I will be left out of resolving your issue IMMEDIATELY and we both will be held to etsy's and the USPS's time lines which are extended to approximately 3 to 4 weeks for resolution.

If you have an APARTMENT ADDRESS, your purchase will be refunded immediately and an etsy convo sent to you via etsy asking you to acknowledge you are aware of the possibility of stolen items not left in a secure location. Only then will the sale be honored. You will need to indicate in your note to my shop that you are fully aware of porch pirate possibilities & will not hold me responsible

I ship Monday through Friday. If your shipping day falls on a Federal holiday, where the USPS is closed, I ship the next day after the holiday that is not a weekend.

Once your item is IN THE USPS SYSTEM I HAVE NO CONTROL as to whether your delivery will arrive on time. If you scroll down and read ALL these policies, you will see a link to sign up for informed delivery with the USPS which allows you to track your package, change delivery addresses and leave delivery instructions.

I have no access to this as it is YOUR private delivery instructions with the USPS.

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If there is an important change in shipping information, I will alert you immediately. I do NOT collect email addresses, they are used for delivery information only.

IF YOU HAVE SPECIAL INSTRUCTIONS, PLEASE SEND AN ETSY CONVO OR I MAY NOT RECEIVE IT IN TIME.

I apologize for the above, Etsy has made the POLICY section of each shop nearly impossible to find adding confusion and frustration to both buyers and sellers.

If you have questions please email me on etsy or directly at
SwirlingO11@gmail.com

Stay safe and healthy, and always happy!

@SwirlingOrange11

Please DOUBLE CHECK YOUR SHIPPING ADDRESS on Etsy, Pay Pal or payment method you are using, before purchase as I only ship to verified by USPS addresses.

If you purchase from me, and discover your address is incorrect, but the item has already been shipped. You can sign up at USPS.com for informed delivery and change delivery options here:

https://www.usps.com/manage/informed-delivery.htm

If you do NOT receive your item, I do not offer refunds. If the item is returned to me, and you still want it, you will have to repay shipping costs.

If the item is returned to me, and you decide you do not want the item back, you will receive a refund MINUS original shipping & a 25% restocking fee

Shipping Costs are the number one question asked. I have shipped all over the world for more than 15 years and shipping costs have nearly quadrupled since I began. I ship USPS PRIORITY MAIL without exception. for USPS accountability.

I INSURE EVERY item I ship, regardless of cost, often at my own expense, to assure you will receive a refund THRU the USPS should there be an issue with your item, broken and/or non delivery.

Many Big Box websites have made it appear that shipping is optional by offering FREE shipping. The shipping costs are always included in the item cost in some fashion, so there really is NO free shipping. I will always ship the most cost effective way going Priority w insurance.

Please note that I will work with every buyer to assure they receive what they believe they are purchasing, but it is the responsibility of the buyer to ask ALL QUESTIONS PRIOR TO PURCHASE.

If you purchase by just looking at the pictures, you may miss important information in the written portion of the listing, for this reason I ask you to read the entire listing as I do not offer returns, exchanges or refunds as stated above in detail.